• No products in the cart.
Our gift to you.

Free monthly photos.

Receive free creative photos, sent to your inbox every month and be the first to know about product launches and news from our nomadic studio.

Back to top

FAQ

How do I buy your products?

All of our products are currently available to purchase through our shop or alternatively can be purchased via our Creative Market store.

How do I download images?

Once payment has been processed you can access your purchases in your account section where you can can then download images by clicking the ‘DOWNLOAD’ button.

If you are a member, you will be able to download straight from the library. Just click on the image you would like and click the ‘DOWNLOAD’ button.

What are the image specs?

All images on our site are high-resolution and 300ppi. The individual photo sizes do vary image to image so be sure to check the ‘Image Specs’ tab in the in the listing to confirm the exact size.

Do I have to give credit when I use the images?

No, you do not have to credit MOYO Studio when using the images online. (Although, if you want to that’s sure to put a smile on our face.) Feel free to tag us @moyo.studio or use the #madebymoyo so we can connect and see the awesome work that you’re up to.

Do I need Adobe Photoshop?

All of images in our photo packs are in jpg format and so you will not require any special software to open or edit these files.

However, our mockups and social media templates are all PSD files and so you will need Adobe Photoshop CS4 and above to open and edit these files. Which are in.psd format. Unfortunately, you cannot open these files using Canva, Adobe Illustrator or Adobe InDesign.

Do I need to know how to use Photoshop?

Our design templates and scene creator products are easy to use but will require a basic knowledge of Photoshop. With each purchase we include a Product Guide, which provides simple instructions for opening and editing our products.

For our mockups, please visit our Mockup Help page here for how to use Smart Layers to add your own content into the images.

For the Design Templates, are the fonts included?

No, but for our our Social Media Template products we always use free typefaces which can easily be downloaded. Included with the purchase is a Product Guide, which includes the names of these fonts and links to sites where you can download them for free. Simple.

How can I use your images and what are the terms and conditions?

We offer a simple license policy which can be found here.

Is there VAT/tax on top of the listed prices?

Yes, as a digital product we have to charge VAT on top of the listed product price. The amount of VAT/tax is calculated based on your location and during the checkout process will automatically be updated and added to your basket total.

If you are purchasing from the EU (not including the UK) you can input your VAT number at the checkout, which will deduct the VAT from the final price.

What is your refund policy?

Unfortunately, due to the instant delivery nature of these digital products, we are unable to offer refunds or exchanges. We strongly recommend that you read through the FAQ’s and contact us if you have any queries about a particular product prior to making a purchase.

How do I edit or update my account settings?

To edit your details, simply log in to your account dashboard. Here you will be able to update your billing and contact details, as well as view your purchase history and any active memberships.

When does my membership expire?

We currently offer two membership options: quarterly or annually. You can check the expiration date of your active membership by visiting your account dashboard.

For quarterly memberships, your membership will automatically renew and payment taken 3 months after your initial sign up date.

For annual memberships, your membership will automatically renew and payment taken 12 months after your initial sign up date.

To ensure that your membership automatically renews so you can enjoy uninterrupted access to our library, be sure to update your billing details in the event that the card you initially used to sign up with has expired or is no longer valid.

How to I cancel my membership?

If you wish to cancel your membership, you can do so simply in your account dashboard or by emailing us at [email protected]

Please ensure that you cancel your membership before your automatic renewal date. Due to the digital nature of the membership, unfortunately we will not be able to offer issue refunds once membership has been renewed.

What is the mood board and how do I use it?

Stumbled across an image you love, but just don’t have a project to use it for at the moment? Save it to a mood board! You can make multiple mood boards and create your own curated collections.

Saving images to your mood boards is an easy way to keep all of your favourite images in one place and to see how they work with one another (great for planning your Instagram grid or for creating cohesive branding visuals!).

To save an image to a mood board, simply click the heart icon underneath the image description and add it to your selected board.

How do I use the mockups?

Our mockups use Photoshop smart layers, so you can easily customise the image to showcase your brand and business. See our handy Mockup Guide for how you can customise the mockups.

Do you offer discounts?

Occasionally we offer discounts for a limited time only to our mailing list subscribers. To make sure you never miss out, sign up to our mailing list here and keep in the loop with all the latest offers and studio updates.

How do I download the bundles?

Due the large file size of our bundles, when you purchase these you will be provided with a link where you can access and download all of the files individually straight from our Google Drive folder.

We understand that sometimes the Internet doesn’t play ball and so when faced with slow connections or restricted bandwidth the last thing you need to do is wait hours for a file to download when all you want to get to work straight away. So, to avoid these technical headaches (time’s precious after all!) we provide your with access to a Google Drive folder so you can start using the photos as soon as possible.

If I use a discount code for a membership, is the discounted price recurring?

The discount applies only to the first cycle of your membership. If you have purchased a membership using a discount code, when the membership renews it will revert back to the regular price.

Still need help?

If we haven’t answered your query, please feel free to drop us a message below and we aim to respond as soon as possible.

By using this form you agree with the storage and handling of your data by this website. Please see our 'Privacy Policy' for more information.


Still need help?

If we haven’t answered your query, please feel free to drop us a message below and we aim to respond as soon as possible.

By using this form you agree with the storage and handling of your data by this website. Please see our 'Privacy Policy' for more information.


You don't have permission to register