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FAQ

How do I buy your products?

All of our products are currently available to purchase through our website or alternatively can be purchased via our Creative Market store.

How do I download images?

Once payment has been processed you can access your purchases in your account section where you can can then download images by clicking the ‘DOWNLOAD’ button.

If you are a member, you will be able to download straight from the library. Just click on the image you would like and click the ‘DOWNLOAD’ button.

What are the image specs?

All images on our site are high-resolution and 300ppi. The individual photo sizes do vary image to image so be sure to check the ‘Image Specs’ tab in the in the listing to confirm the exact size.

Do I have to give credit when I use the images?

No, you do not have to credit MOYO Studio when using the images online. (Although, if you want to that’s sure to put a smile on our face.) Feel free to tag us @moyo.studio or use the #madebymoyo so we can connect and see the awesome work that you’re up to.

Do I need Adobe Photoshop?

All of images in our photo packs are in jpg format and so you will not require any special software to open or edit these files.

However, our mockups and social media templates are all PSD files and so you will need Adobe Photoshop CS4 and above to open and edit these files. Which are in.psd format. Unfortunately, you cannot open these files using Canva, Adobe Illustrator or Adobe InDesign.

Do I need to know how to use Photoshop?

Our design templates and scene creator products are easy to use but will require a basic knowledge of Photoshop. With each purchase we include a Product Guide, which provides simple instructions for opening and editing our products.

For our mockups, please visit our Mockup Tutorial page here for how to use Smart Layers to add your own content into the images.

For the Design Templates, are the fonts included?

No, but for our our Social Media Template products we always use free typefaces which can easily be downloaded. Included with the purchase is a Product Guide, which includes the names of these fonts and links to sites where you can download them for free. Simple.

How can I use your images and what are the terms and conditions?

We offer a simple license policy which can be found here.

Is there VAT/tax on top of the listed prices?

Yes, as a digital product we have to charge VAT on top of the listed product price. The amount of VAT/tax is calculated based on your location and during the checkout process will automatically be updated and added to your basket total.

If you are purchasing from the EU (not including the UK) you can input your VAT number at the checkout, which will deduct the VAT from the final price.

What is your refund policy?

Unfortunately, due to the instant delivery nature of these digital products, we are unable to offer refunds or exchanges. We strongly recommend that you read through the FAQ’s and contact us if you have any queries about a particular product prior to making a purchase.

Still need help?

If we haven’t answered your query, please feel free to drop us a message below and we aim to respond as soon as possible.

By using this form you agree with the storage and handling of your data by this website. Please see our 'Privacy Policy' for more information.


Still need help?

If we haven’t answered your query, please feel free to drop us a message below and we aim to respond as soon as possible.

By using this form you agree with the storage and handling of your data by this website. Please see our 'Privacy Policy' for more information.


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